Terms of service
Terms of Service SecureLetterService - SLS
● a service to share files (“SLS File Sharing”);
● We guarantee 100% encryption of your files;
● We offer instant delivery and access to the recipient;
● Your upload will be deleted as soon as your recipient has accepted and downloaded the file.
● You can send a file within 2 minutes all over the world.
Your use of and access to our services, software, websites (including browser extensions), and/or applications (together: “Services”) are governed by these Terms of Service (“Terms”).
The Services may be provided to you online, in the form of a mobile and/or desktop application(s). The Services allow you to upload, submit, store, share, receive, collect, capture and/or visualize your ideas, texts, graphic, videos, data, information, files, presentation decks, or other content, including third-party content used by you (together: “Content”).
You retain all rights in responsibility and liability for all Content. SLS does not claim ownership of your Content. The Services are provided to you as the user of the Services by Secure Letter Service (“SLS”, “We”), with its main office at 27a Beach Street, Deal, Kent CT14 6HY, the United Kingdom.
1. Applicability
1.1. You are only allowed to use the Services when aged 16 or older.
1.2. Please read the Terms carefully. By using the Services (directly with us or through a third-party application, plug-in, extension, or integration) you agree and accept these Terms. To the use of personal data and cookies in relation to the Services our Privacy & Cookie Statement applies.
1.3. If the Services include, are used in connection with, or are integrated into the services of third parties, the terms and conditions, notice and/or privacy, and cookie policies of those third parties may apply in addition to these Terms. If you are using the Services on behalf of your employer or another organization, you are agreeing to the terms of that organization and you represent and warrant that you have the authority to do so. SLS is not responsible for any third-party services, terms, and/or policies.
1.4. SLS can amend the Terms from time to time. The amended Terms will become effective upon them being posted on SLS’s website(s), or at such a later date as may be stated on the amended Terms. Therefore, we recommend that you review the Terms from time to time and take note of any changes. By continuing your use of the Services you accept the amended Terms. In case of material changes to the Terms, you will be informed prior to the change: (i) at the moment you use the Services, or (ii) by a message to the contact details you provided to us, or (iii) by a posting of the notice of the change on SLS’s website(s). In the event, you don’t accept a change you can cancel your subscription.
1.5. These Terms supersede any and all prior oral and written quotations, terms, communications, agreements, and understandings between you and SLS.
1.6. The following parts of these Terms apply to specific Services only:
SLS File Sharing;
2. SLS File Sharing
2.1. SLS File Sharing allows you to share your Content with others.
2.2. To share your Content you need to upload it and provide us with (a limited number of) email addresses of the recipient(s) (“email transfer”) or choose to distribute a download link yourself (“link transfer”). If you use link transfer you will not be informed of any downloads by others.
2.3. SLS File Sharing provides the possibility to share Content up to a maximum of 5 GB total capacity. Uploaded Content is stored encrypted on SLS’s servers un till the receiver (s) has downloaded the file.
2.4. After the download has been completed SLS will permanently delete the uploaded files. These files will not be available or retrievable anymore.
2.5. The basic functionality of SLS File Sharing is (currently) free from registration and charge.
2.6. SLS treats Content as confidential and does not control the use of download links, regardless of whether they are originally distributed by us or by you. Recipients can forward the links and allow others to use them. You are solely responsible for the Content you upload and share.
2.7. SLS Premium is a paid subscription version that - compared to the free version - offers you a set of premium services.
2.8. SLS Premium offers you (amongst others) unlimited SLS File Sharing.
3. Payment conditions
3.1. If you use a paid subscription Service, the initial subscription term starts once the fees due have been paid in full.
3.2. We may introduce or change the fees for the Services from time to time, for which we will give you advance notice. If you have a fixed term and price subscription, that price will remain in force for the fixed term. If you do not agree with the price change, you may cancel your subscription and stop using the Services by the end of the then-current Service term. If you continue to use the Services after the price change goes into effect, you agree to pay the changed price. Fee introductions will require your prior consent and registration.
3.3. Depending on the payment method you choose, the issuer of the payment method may charge you certain fees relating to the processing of your payment.
3.4. You can change your payment method in your account settings of the respective Service or by contacting help@secureletterservice.com
3.5. SLS may suspend or cancel the Services to you if a payment is not successfully settled (for instance in case of insufficient funds, expiration of credit cards, a change in payment details, or otherwise). Suspension or cancellation of the Services for non-payment can result in a loss of access to and use of your account.
4. Term and cancellation of a subscription
4.1. The initial subscription term varies depending on your choice and/or the Service it applies to.
4.2. Apart from your cancellation rights under local mandatory consumer law, you have the right to cancel your subscription during the first 14 days, unless you start using the Service during this period whereby you waive your right to cancel.
4.3. The subscription period will be renewed automatically for the selected subscription period unless you have canceled your subscription on time (before the last day of your subscription).
4.4. In case of cancellation you will continue to have access to the Services until the end of your paid subscription period. For instance: if the commencement date of your monthly subscription is 2nd March and you cancel your subscription on 17th November, you will continue to have access until 2nd December.
4.5. Cancellation does not give you any right to reimbursement of (part of) the subscription fee unless local mandatory consumer law obliges you to do so.
4.6. Upon cancellation or if a payment is not successfully settled (for instance due to expiration or insufficient funds), your account will be deactivated after the end of your subscription period. You will then not have access to your personal data, address book, and any Content stored using the Service(s). You can reactivate your subscription at any time in your account settings by making a payment. Your subscription will then be renewed from the day of reactivation.
5. Content ownership, permissions, and responsibility
5.1. SLS does not claim any ownership of the Content you create, use, store or share through the Services and you are solely responsible for it. Also, you are solely responsible for sharing it with the correct recipients. Any liability for damages relating to the Content lies with the individual that creates, uses, stores, and/or shares it within the Services. You acknowledge that download and/or access links can be forwarded and that recipients having access to such links, can access the Content it’s connected with.
5.2. Uploaded files will allow you to protect Content or transfers with a password. The user is solely responsible for the confidentiality and/or the distribution of passwords.
5.3. By using the Services, you warrant that you have, for any Content you create, use, store or share using the Services, all required permissions (including from copyright and other intellectual property rights owners) to distribute, sublicense, transfer, store and/or make the Content online available as part of the Services.
5.4. SLS is not liable to you or any third party for any damages arising out of or in relation to the Content created, used, stored, or shared by you within the Services, including but not limited to, copyright-protected works and/or trademarks.
5.5. SLS does not provide any public search function, catalog, or listing to find Content.
5.6. SLS may show you ads from advertisers.
5.7. More information on the use of your personal data and cookies is available in our Privacy & Cookie Policy
6. Restrictions
6.1. SLS respects your rights and expects that you respect those of others, including SLS, its artists, advertisers, and third parties. This includes respecting the right to privacy, corporate intelligence, business secrets, and intellectual property rights, such as trademarks, copyrights, trade names, and logos. You agree not to use the Services to commit, promote, enable or facilitate any unlawful or criminal acts or breach of these Terms or facilitate or promote others to do so.
6.2. As a condition to make use of the Services you agree not to create, use, store or share any Content that:
6.2.1. features SLS AI (child sexual abuse imagery);
6.2.2. is obscene, defamatory, libelous, slanderous, profane, indecent, discriminating, threatening, abusive, harmful, lewd, vulgar, or unlawful;
6.2.3. promotes racism, violence, or hatred;
6.2.4. is factually inaccurate, false, misleading, misrepresenting, or deceptive;
6.2.5. you don’t hold the rights to;
6.2.6. infringes, violates, or misappropriates intellectual property rights, privacy rights, including data protection rights, and/or any other kind of rights;
6.2.7. infringes on or violates any applicable law or regulation;
6.2.8. constitutes ‘hate speech, whether directed at an individual or a group, and whether based upon the race, sex, creed, national origin, religious affiliation, sexual orientation, language or another characteristic of such individual or group.
6.3. In addition, you agree not to:
6.3.1. abuse, harass, stalk, intimidate, threaten, commit violence, or otherwise act unlawful, or encourage anyone else to do so;
6.3.2. use the Services with the purpose of or involving activities with, in, or involving countries, regions, governments, persons, or entities that are the target of U.S. or EU sanctions, unless such activities are expressly authorized, whether by general or specific license or a license exception, by the applicable governmental authority;
6.3.3. impersonate or falsely pretend affiliation with any person or entity;
6.3.4. access any non-public areas of the Services;
6.3.5. interfere with any access or use restrictions;
6.3.6. use any data mining or data gathering or extraction methods, or otherwise collect information about the users of the Services;
6.3.7. send viruses, worms, malware, ransomware, junk email, spam, chain letters, phishing emails, unsolicited messages, promotions, or advertisements of any kind and for any purpose;
6.3.8. interfere with, damage or disrupt the Services or act in a way that may do so;
6.3.9. attempt to probe, scan, compromise or test the vulnerability of the Services or any related service, system or network or breach any security or authentication;
6.3.10. use automated means to access or use the Services without our permission;
6.3.11. reverse engineer or decompile any (part) of the Services;
6.3.12. resell, sublicence, rent, lease, offer or otherwise commercialize the Services without our permission;
6.3.13. allow others to use your account.
6.4. By using the Services, you represent and certify that you are not the target of any economic sanctions administered by the U.S. Government, the English Government. the European Union, or other governmental authority, including designation on a list of prohibited or restricted parties maintained by such governmental authorities. You also represent and certify that you are not located or maintain a residence in a country or territory that is subject to an embargo by a Government Authority, including Cuba, Iran, North Korea, Syria, and Crimea. You are solely responsible for compliance with all applicable laws and you will not use the Services for any purposes prohibited by U.S., English, European Union, or other applicable laws.
7. Violation of the Terms of Service
7.1. SLS reserves the right to investigate, provide to third parties, (temporarily) block and/or permanently delete from its servers, without prior notice or liability, any Content and/or account information or to block or (temporarily) refuse anyone from accessing any part of the Services, when SLS ascertains, at its sole discretion or after receiving substantiated and valid complaints, that you breach these Terms or act in violation of any applicable law or regulation.
8. Intellectual property rights
8.1. All intellectual property rights and/or similar rights on the Services (including the software, wallpapers, photography, graphic design, typography, portraits, logos, trademarks, trade names, domain names, copyrights, and patents) are vested in SLS and/or its licensors and you are not allowed to use, remove, modify, copy, mirror, distribute, decompile, or reverse engineer any of it in any way.
8.2. SLS is not responsible or liable for third-party content published within the Services, in-ad links to external websites or the content, products or services offered on external websites. You acknowledge and accept that all use outside the Services is at your own risk.
8.3. You will always respect and observe the good name and reputation of SLS and ensure that your use of the Services will in no way prejudice any rights and/or the good name and reputation of SLS and its licensors.
9. Disclaimer, termination, and account registration
9.1. SLS provides the Services, without any warranty of any kind. Without limiting the foregoing, SLS explicitly disclaims any warranties of merchantability, fitness for a particular purpose, and non-infringement. SLS makes no warranty that the Services are available on an uninterrupted, secure, or error-free basis. Your use of the Services is at your own risk. You acknowledge and agree that SLS is not responsible for any damages to the computer system or mobile device of you or any third party that result from the use of the Services and is not responsible for any failure of the Services to store, transfer or delete a file or for the corruption or loss of any data, information or Content contained in a file.
9.2. SLS may change, terminate or expand its Services from time to time and reserves the right to limit access to or eliminate any features or functionality of the Services at its own discretion, without giving prior notice.
9.3. Some of the Services require you to register and provide us with data such as your email address, password, and/or payment details. You must ensure that these are accurate and keep them updated in your account settings. You are responsible for any activity from or by your account, so you should not share your password and you should protect it carefully. Should registrations or account data appear to be misused, SLS reserves the right to delete the account. SLS is not liable for any loss or damage arising from the unauthorized use of your account.
10. Indemnity and Liability
10.1. You will defend, indemnify and hold harmless SLS (including its employees and affiliates) from and against any claims, incidents, liabilities, procedures, damages, losses, and expenses (including legal and accounting fees), arising out of or in any way connected with your access to or use of the Services or your breach of these Terms, including any third party claims that Content created, used, stored or shared using the Services by you or through your account, infringe or violate any third party rights.
10.2. The Services may provide integration with third-party services. You acknowledge that:
(i) SLS is not responsible for any acts or omissions of such third-party services;
(ii) that SLS is not an agent of such third-party services; and
(iii) your use of those services is subject to any applicable terms and conditions between you and the providers of such services.
10.3. To the extent permissible under local mandatory law, SLS is not liable for any damage or personal injury resulting from any use of the Services, including any (temporary) unavailability or (accidental) removal of your Content or account. The limitation of liability referred to in this clause shall not apply if the liability for damage caused by intent or gross negligence on the part of SLS. In the event SLS is liable for damage under mandatory law, SLS’s aggregate liability to you - to the extent permissible under local mandatory law - for any and all claims arising out of or in connection with the use of the Services will in no event exceed the amount of one hundred US Dollars ($100) per incident.
11. Waiver, Severability, and Assignment
11.1. SLS’s failure to enforce a provision is not a waiver of its right to do so later.
11.2. If any (part of a) provision of these Terms is found to be illegal, unenforceable, or otherwise invalid, then (i) the rest of the Terms will remain in full force and effect to the extent permissible under or consistent with the relevant laws; and (ii) that part will be deemed to be deleted and substituted by a valid one which in its economic effect comes closest. You may not assign any of your rights under these Terms. SLS is at any time entitled to assign its rights to any of its affiliates or subsidiaries, or to any successor in the interest of any business associated with the Services without your consent or any other restriction.
12. Applicable law and Jurisdiction
12.1. These Terms and any non-contractual obligations arising out of or in connection with it will be governed by and construed and interpreted in accordance with English law, including mandatory consumer law. These Terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.
12.2. Any disputes regarding these Terms will be submitted to the exclusive jurisdiction of the competent court in the United Kingdom.
13. Contact
13.1. You can contact SLS at help@secureletterservice.com, please send us an email in English.
PRIVACY POLICY
As Secureletterservice (‘SLS’’, we attach importance to the protection and confidentiality of the information of the users of the ‘‘SLS’’ web portal ("User").
This confidentiality policy ("Policy") aims to inform the Users about how ‘‘SLS’’ uses the information obtained through the web portal, the responsibilities of the Users, and the rules and procedures of ‘‘SLS’’ for the protection of confidential information.
1. INFORMATION WE COLLECT
We collect the following information for you to use the application;
When you use the ‘‘SLS’’ web portal, certain information is collected for processes such as registering your account, providing you products/services you request, and conducting payment processes.
Users provide their information to ‘‘SLS’’ when they want to use the web portal, convey their requests, suggestions, and complaints to ‘‘SLS’’ or for other reasons. In this case, certain information of Users such as name-surname, payment information, request, suggestion, and complaint information is collected.
We use identification technologies that enable us to record user transactions and match the device information with the transactions performed in the application in order to ensure that users perform their web portal experiences in the best way.
2. PURPOSES OF USE OF INFORMATION
The information that ‘‘SLS’’ collects through the web portal is mainly used for the following purposes:
• To provide services to users through the web portal,
• To communicate with users; to conclude the requests and complaints,
• To conduct financial and accounting processes related to payments,
• To promote our services; conducting advertising and campaign processes,
• To develop/improve our products and services in accordance with user feedback,
• To personalize our services according to users' preferences, usage habits, and interests,
• To identify and fix system problems regarding web portal; conducting information security processes,
• Measuring user experiences through identification technologies, improving web portal performance.
The purpose set out in this section refers to the general use of information collected through the web portal.
3. INFORMATION SHARING WITH THIRD PARTIES
The information you provide on the web portal may be shared with third parties in order to achieve the above-mentioned purposes (for example, your information may need to be shared with service providers in order to get technical service). In this context, your information may be shared with our business partners and service providers which support us within the scope of the supply of goods/services. However, when we are asked to share your information in order to fulfill our legal obligations, your information may also be shared with authorized persons, institutions, and organizations.
The information provided by the Users will not be transferred to third parties, except for the purposes specified in the texts provided to the users and when necessary to provide the service.
4. STORING AND PROTECTING YOUR INFORMATION
Your information is retained for the time required by our purpose to collect information. If a special period is stipulated in the legislation for us to store your information, this period is respected. ‘‘SLS’’ takes the necessary technical and organizational measures to protect the systems and databases where your information is stored against data security threats (cyberattack, hash, etc.).
The payment infrastructure is provided by PayPal and Stripe.
The User acknowledges that he/she is fully responsible for the security, storage, and prevention of learning by third parties of the system access tools (username, password, etc.) used in order to benefit from the services offered by ‘‘SLS’’ through the web portal.
5. KEEPING YOUR INFORMATION ACCURATE AND UP TO DATE
It is the User’s responsibility to keep the information provided to ‘‘SLS’’ accurate and up to date. The information requested from you must be conveyed accurately and updated if there is any change. You may update the information you share with ‘‘SLS’’ at any time via the web portal or by calling ‘‘SLS’’ customer service.
When you provide information to ‘‘SLS’’ on behalf of someone else, you undertake that you have the right to share this information with ‘‘SLS’’ / you are authorized to do so.
6. REDIRECTING TO THIRD PARTIES
‘‘SLS’’ web portal may redirect to other links that are not operated by ‘‘SLS’’. During your visit to any of these links, you are subject to the privacy policies and terms of use of the third party that you visit. ‘‘SLS’’ is not responsible for the policies and practices of these third parties.
7. CHANGES TO APPLICATION AND THIS POLICY
‘‘SLS’’, reserves the right to change, suspend or stop all products and services, information, images, and other items on the web portal without prior notice.
‘‘SLS’’ reserves the right to make changes and updates to this Policy. It is the User's responsibility to follow the current version of the Policy.
8. RESPONSIBILITY
‘‘SLS’’ is not responsible for any direct or indirect damages and expenses that may occur as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the use of the web portal.
Last Update: 22/02/2022
